Privacy policy
Personal data processing in accordance with GDPR (EU) 2016/679 and Spanish data protection laws.
📅 Last updated: January 2025 · Version 1.0
Contents
1. Data controller
| Item | Information |
|---|---|
| Responsable | Farmàcia Nova 73 |
| Address | Carretera Nova, 73 · 08530 La Garriga (Vallès Oriental, Catalunya) |
| farmanova@farmanova73.com | |
| Phone | +34 931 35 21 70 |
| Activity | Pharmacy and health services |
| NIF/CIF | [A completar] |
2. Data we collect
Depending on the service requested, we may collect the following categories of personal data:
- Identification data: first name, last name
- Contact data: phone number, email address
- Browsing data: IP address, technical and analytics cookies (with consent)
- Company data (B2B forms): company name, tax ID, sector, number of employees
- Service preferences: requested service type, preferred date and time
- Clinical and health notes (special category): only when voluntarily provided in the booking comments field
We do not collect data from minors. Our services are intended for people over 18. If we detect data from minors, we will delete it immediately.
3. Purposes and legal basis
| Purpose | Data processed | Legal basis (GDPR) |
|---|---|---|
| Appointment booking management | Name, phone, email, service, date/time | Art. 6(1)(b) — Contract performance / pre-contractual steps |
| Sending the free PDF guide | Name, email | Art. 6(1)(a) — Consent |
| Newsletter and marketing communications | Name, email | Art. 6(1)(a) — Explicit, voluntary consent (opt-in) |
| Handling B2B enquiries | Company data, contact person | Art. 6(1)(b) — Pre-contractual steps; Art. 6(1)(f) — Legitimate interests |
| Anonymous web analytics | Anonymised browsing data | Art. 6(1)(a) — Consent (analytics cookie) |
| Legal compliance | As required for each obligation | Art. 6(1)(c) — Legal obligation |
4. Retention periods
| Processing | Period |
|---|---|
| Appointment booking (not converted into a service) | 12 months from request |
| Service history | 5 years (pharmacy legal obligation) |
| Newsletter / marketing | Until you unsubscribe + 12 months |
| B2B enquiries | 24 months from last contact |
| Analytics cookies | Max. 13 months |
| Browsing logs | 12 months (IT security) |
5. Recipients and disclosures
We do not disclose data to third parties, except:
- Legal obligation: health, tax or judicial authorities when required by law.
- Processors: IT service providers (web hosting, email marketing) acting as processors under GDPR-compliant agreements. At the time of publication: [Formspree/EmailJS — fill in with actual providers].
No international transfers of data outside the European Economic Area are carried out, unless the email provider uses US-based servers, in which case the European Commission’s Standard Contractual Clauses will apply.
6. Your rights
Under the GDPR, you have the following rights:
- Access: to know what data we hold about you.
- Rectification: to correct inaccurate or incomplete data.
- Erasure (“right to be forgotten”): to request deletion when, among other reasons, the data is no longer necessary for the purpose it was collected.
- Objection: to processing based on legitimate interests or to receiving marketing.
- Restriction: to request limitation of processing in certain circumstances.
- Portability: to receive your data in a structured, machine-readable format.
- Not to be subject to automated decisions with significant effects.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact: farmanova@farmanova73.com or by post at Ctra. Nova 73, 08530 La Garriga, attaching a copy of your ID.
We will respond within a maximum of one month from receiving your request. If you are not satisfied with our response, you can lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. Cookie policy
A cookie is a small text file stored on the user’s device by the web server. Cookies allow us to remember preferences, analyse website usage and improve the browsing experience.
Cookie categories we use
| Type | Name | Purpose | Duration | Consent |
|---|---|---|---|---|
| Technical | fn73_cookie_consent | Stores your cookie consent choice | 12 months | Not required (essential) |
| Analytics | _ga, _ga_XXX | Google Analytics — anonymous website traffic analysis | 13 months | Requires consent |
| Functional | fn73_servei | Remembers the selected service to prefill the form | Session | Not required (technical) |
Managing cookies
You can manage cookies from the banner shown on your first visit. You can also delete or block cookies via your browser settings:
8. Security
We have implemented technical and organisational measures to protect your data against unauthorised access, accidental loss, or destruction:
- HTTPS connection with SSL/TLS certificate
- Restricted access to personal data for authorised staff
- Regular backups
- Staff training on data protection
In the event of a security breach that could affect your rights, we will notify you within a maximum of 72 hours, in accordance with Article 33 of the GDPR.
9. Legal notice
Website owner: Farmàcia Nova 73 · Tax ID: [A completar] · Ctra. Nova 73, 08530 La Garriga.
The content of this website is for informational purposes and does not constitute medical advice. For any health questions, consult a healthcare professional.
Total or partial reproduction of this website’s content is prohibited without the express authorisation of Farmàcia Nova 73.
This website is governed by Spanish and European Union law. Any dispute arising from its use shall be submitted to the Courts and Tribunals of the Barcelona jurisdiction.
10. Contact for privacy matters
For any questions related to the processing of your personal data, or to exercise your rights, please contact us:
- 📧 Email: farmanova@farmanova73.com
- 📍 Address: Carretera Nova, 73 · 08530 La Garriga
- 📞 Phone: +34 931 35 21 70
Farmàcia Nova 73 reserves the right to update this Privacy Policy. Any material change will be notified to registered users by email. The update date is shown at the top of this document.